Ensure quality, prompt resolution to public grievances: DC Ganderbal
Reviews progress of public Grievance Redressal System
Ganderbal, May 9: The Deputy Commissioner (DC) Ganderbal, Shyambir today directed all the district officers to ensure quality and prompt resolution of grievances registered on JK- Integrated Grievance Redress And Monitoring System.
He gave these directions during the meeting of officers to review progress of public Grievance Redressal System.
At the outset, brief discussion was held regarding the Action Taken Report of various grievances and necessary instructions were issues to the departments for ensuring timely and quality disposal of grievances with the satisfaction of complainant.
While reviewing the redressal of public grievances, the Deputy Commissioner said that prompt resolution of public grievances is top most priority of district administration and directed all the officers for proper follow up of public grievances for their timely disposal.
To ensure quality disposal of grievances, Shyambir directed the officers that Action Taken Report shall be first forwarded to the District Grievance Monitoring Team for reviewing the resolution of the grievance so that satisfactory disposal is ensured.
While interacting with the officers, the DC said that a robust mechanism has been put in place to ensure that grievances of general public are redressed within shortest possible time with quality disposal and instructed the officers to ensure prompt redressal of the issues concerning public.
The meeting was attended by Additional Deputy Commissioner, Farooq Ahmad Baba, CPO, Irfan Giri, SDM Kangan, Hakeem Tanveer, ACR, ACD, CEO SDA, Executive Engineers of various wings besides other district officers.