TSIA & CSS Corp Co- Author a Report on Outsourcing Trends in 2021

Kolkata, Feb 26 : CSS Corp, a new-age IT services and technology support company
in association with The Technology Services Industry Association (TSIA), has released a
co-authored report named ‘2021 Trends in Outsourcing’.
The report uncovers two major 2021 trends in outsourcing- increase in outsourcing contracts
and service providers creating sophisticated digital capabilities’ businesses to meet the needs
of enterprise customers.
The first key trend predicts an increase in outsourcing contracts this year, as many companies
were grappling with their business continuity plan due to several reasons like lack of infrastructure
and inability to transition to 100% work-at-home model. The second key trend focuses on how
service providers have begun creating separate business units to make digital capabilities easily available to meet the requirements of large enterprise customers.
Leading service providers have made great advances in sophisticated digital capabilities,
including artificial intelligence and robotic process automation. This has led them to identify opportunities to effectively scale operations and accelerate development of digital expertise
in support functions across enterprise customers.
The report highlights the trends and patterns that are going to be mainstream in support
outsourcing in 2021 and how enterprises can leverage the right digital support partner. It
showcases how the outsourcing value proposition has evolved in areas such as near-shore
outsourcing, outsourcing of non-traditional functions like sales that form a significant portion
of costs in XaaS companies and the rise of outcome-based commercial models.
It also talks about how outsourcing can enable organizations to expand into new geographies.
The pandemic has ushered in an era of work-from-anywhere which has further dwindled location dependencies and provided a fillip to remote operations.
John Ragsdale, Distinguished Vice President, Technology Research, TSIA, said, “Technology companies are increasingly forming strategic relationships with outsourcers to not only help scale support operations cost-effectively and guarantee a high-quality customer experience, but also to accelerate digital transformation. 2021 will see this trend amplify further and service providers like
CSS Corp are well placed to emerge as strong outsourcing partners for technology organizations.”
“The Covid-19 crisis has emphasized the need to adopt digital technologies to build agility and resilience in the organization’s operations. Technology service providers like CSS Corp, have
deep industry expertise in enabling business transformation for its customers and driving impact
by blending human ingenuity with cutting-edge intelligent technology tools. As organizations look
to strategize in a post-Covid business environment, it will be critical for them to strengthen their
core capabilities while partnering with apt service providers to help them in their digital journeys,
driving innovation and creating better experiences for customers.” said Sunil Mittal, Executive
Vice President, CSS Corp.
Prioritizing technology innovation in response to a rapidly changing world has never been more important. The ‘2021 Trends in Outsourcing’ report is a useful tool for companies wanting to rapidly accelerate their digital automation journey with insights on effectively partnering with technology
service providers to leverage their full potential.
(UNI)